Learning Marketplace

Incident Management for Users

The BSI - Entropy® Software “Incidents Management for Users” course provides participants with the skills and knowledge required to successfully record and manage all types of incidents from workplace injuries to environmental spills through to quality deficiencies, security events and supply chain break downs.

The course explains the principles and practices of incident management within the Entropy Software and provides practical exercises based on typical business scenarios.

Learning Objectives

Upon completion of this course, participants will be fully proficient with all aspects of the Incidents Management workflow and will be able to:

  • Understand the principles of incident tracking within the Entropy Software
  • Record and manage incidents through their lifecycle
  • Complete investigations and record the results of root cause analysis
  • Initiate and manage corrective and preventive actions (CAPA)
  • Trigger system email notifications
  • Generate detailed or statistical reports and scorecards

Who Should Attend

Entropy Software system users who require a detailed understanding of the Incident workflow.


A general background in incident management and a basic proficiency with the user interface of the Entropy Software is recommended.

Course Logistics

There is a 30 minute open book test at the end of the course. Certificates of achievement are provided for students who exceed 80% on the test. All participants will receive certificates of attendance.