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ISO/IEC 20000-1:2018 Requirements (TPECS)

BSI's " ISO 20000-1: 2018 Requirements" competency-based 2-day course is designed to provide an understanding of the requirements of ISO/IEC 20000-1:2018 for anyone involved in defining, planning, auditing, implementing or managing a service management system (SMS) based on ISO/IEC 20000-1:2018.

The course structure incorporates presentations and interactive discussions. An experienced instructor explains the clauses of ISO 20000-1:2018 in detail, providing a base for understanding the process approach and includes auditing the requirements of the standard. Students learn by participating in group exercises and in-depth discussions. This course covers Exemplar Global TPECS IT - Information Technology Service Management Systems Competency Unit whose outcomes are certified by Exemplar Global. Attendees successfully completing this course receive a Certificate of Attainment for this Exemplar Global Competency Unit.

Learning Objectives

You'll be able to:

  • Describe a SMS
  • Explain the role of a SMS its importance and benefits
  • Explain the background of ISO/IEC 20000-1 and its intended outcome
  • Define the key concepts and structure of ISO/IEC 20000-1
  • Identify the main requirements of ISO/IEC 20000-1
  • Understand how to audit requirements and identify nonconformities
  • Understand how to audit requirements and identify nonconformities

Course Materials

Students receive comprehensive course manuals with reference materials.

Who Should Attend?

  • Any individual requiring a working knowledge and understanding of ISO 20000-1 standard
  • Any individual requiring a working knowledge and understanding of ISO 20000-1 standard
  • Anyone involved in defining, planning, auditing, implementing or managing a service management system (SMS) based on ISO/IEC 20000-1:2018

Duration

Two Days

Course Logistics

There is a written test at the end of Day 2 of this course. Detailed exam instructions will be provided. A Certificate of Attainment in the IT competency unit will be provided for students who are deemed "Competent" for the IT competency unit. Certificates of attendance are provided to those who do not pass the competency test. Students will be given the opportunity to retake the test.

Prerequisites

A prior review of the ISO 20000-1:2018 standard and knowledge of IT service practices are suggested for this course.

Related Training

You may also be interested in attending the ISO 20000-1:2018 Implementing or Auditing training courses

Online course option

This Course is also available as part of BSI’s Connected Learning Live service. A virtual instructor lead training course taught live online in a virtual classroom. Scheduled times and dates are available here: Connected Learning Live ISO/IEC 20000-1:2018 Requirements (TPECS)

Upcoming Course Dates

The venues for scheduled courses are tentative until receipt of course confirmation from BSI.

Start/End Date and Time Location Fee Enroll
  • May 20, 2019 8:00 AM - 4:30 PM
  • May 21, 2019 8:00 AM - 4:30 PM
Denver, COUSD $1350.00Enroll
  • Jun 10, 2019 8:00 AM - 4:30 PM
  • Jun 11, 2019 8:00 AM - 4:30 PM
Dulles, VA
Crowne Plaza Dulles Airport
2200 Centreville Road
Herndon, VA 20170
United States
703/471-6700
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USD $1350.00Enroll
  • Jun 24, 2019 8:00 AM - 4:30 PM
  • Jun 25, 2019 8:00 AM - 4:30 PM
Orlando, FLUSD $1250.00*Enroll
  • Jul 22, 2019 8:00 AM - 4:30 PM
  • Jul 23, 2019 8:00 AM - 4:30 PM
Orlando, FLUSD $1250.00*Enroll
  • Aug 26, 2019 8:00 AM - 4:30 PM
  • Aug 27, 2019 8:00 AM - 4:30 PM
Chicago, ILUSD $1250.00*Enroll
  • Sep 16, 2019 8:00 AM - 4:30 PM
  • Sep 17, 2019 8:00 AM - 4:30 PM
Atlanta, GAUSD $1250.00*Enroll
  • Oct 21, 2019 8:00 AM - 4:30 PM
  • Oct 22, 2019 8:00 AM - 4:30 PM
Dulles, VAUSD $1250.00*Enroll
  • Nov 18, 2019 8:00 AM - 4:30 PM
  • Nov 19, 2019 8:00 AM - 4:30 PM
San Diego, CAUSD $1250.00*Enroll
  • Dec 09, 2019 8:00 AM - 4:30 PM
  • Dec 10, 2019 8:00 AM - 4:30 PM
Houston, TXUSD $1250.00*Enroll
*Price reflects Early Bird discount