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ISO/IEC 20000-1:2018 Lead Auditor (TPECS)

BSI’s “ISO 20000-1:2018 Lead Auditor” competency-based 4-day course teaches a general understanding of the concepts of the ISO 20000-1:2018 standard and the principles and practices of leading management systems and process audits in accordance with ISO 19011:2018, “Guidelines on Auditing Management Systems.” Experienced instructors explain the clauses of ISO 20000-1:2018 in detail and guide students through the entire audit process, from managing an audit program to reporting on audit results. Students gain necessary auditing skills through a balance of formal classroom tutorials, role-playing, group workshops, and open forum discussions.

This course comprises the following two Exemplar Global TPECS Competency Units whose outcomes are certified by Exemplar Global

  • IT- Information Technology Service Management Systems
  • AU - Management Systems Auditing
  • TL – Leading Management Systems Audit Teams

Attendees successfully completing this course receive a Certificate of Attainment for each of Exemplar Global Competency Units listed above.

Learning Objectives

You'll be able to:

  • Understand IT service management definitions, concepts, and guidelines
  • Understand the purpose of the ISO 20000 series
  • Understand the roles and responsibilities of the auditor
  • Apply ISO 19011:2018 concepts, new terminology and guidelines
  • Understand the types of risks and opportunities associated with auditing
  • Recognize the principles, practices, and types of audits
  • Conduct all phases of an audit adopting a risk based approach
  • Prepare and present effective reports
  • Understand Exemplar Global’s certification scheme
  • Understand the role of objectives, scope and criteria in the audit process
  • Conduct audit team selection
  • Initiate the audit and conducting opening meetings
  • Understand audit team leader responsibilities
  • Communicate effectively during the audit
  • Apply the latest auditor techniques and identify appropriate use
  • Conduct on-site activities
  • Prepare audit conclusions and conduct closing meetings

Course Materials

Students recieve comprehensive course manuals with reference materials.

Who Should Attend?

  • Individuals interested in conducting first-party, second-party, and third-party audits
  • Management Representatives
  • Information Security Officers
  • Managers
  • Security Consultants

Duration

Four Days

Course Logistics

There are written tests on each of the competency units in turn on Days 2, 3 and 4. Detailed exam instructions will be provided. Certificates of Attainment in each competency unit will be provided for students who are deemed "Competent" for each competency unit. Certificates of attendance are provided to those who do not pass the competency test(s), and students will be given the opportunity to retake the test(s).

Prerequisites

A prior review of the ISO 20000-1: 2018 standard and internal audit experience are suggested for this course.

Related Training

You may also be interested in attending the ISO 20000-1:2018 Implementing or Auditing training courses

Online course option

This Course is also available as part of BSI’s Connected Learning Live service. A virtual instructor lead training course taught live online in a virtual classroom. Scheduled times and dates are available here: Connected Learning Live ISO/IEC 20000-1:2018 Lead Auditor (TPECS)


Upcoming Course Dates

The venues for scheduled courses are tentative until receipt of course confirmation from BSI.

Start/End Date and Time Location Fee Enroll
  • May 20, 2019 8:00 AM - 4:30 PM
  • May 21, 2019 8:00 AM - 4:30 PM
  • May 22, 2019 8:00 AM - 6:00 PM
  • May 23, 2019 8:00 AM - 4:00 PM
Denver, COUSD $2550.00Enroll
  • Jun 10, 2019 8:00 AM - 4:30 PM
  • Jun 11, 2019 8:00 AM - 4:30 PM
  • Jun 12, 2019 8:00 AM - 6:00 PM
  • Jun 13, 2019 8:00 AM - 4:00 PM
Dulles, VA
Crowne Plaza Dulles Airport
2200 Centreville Road
Herndon, VA 20170
United States
703/471-6700
View Location Websitemap this location
USD $2550.00Enroll
  • Jun 24, 2019 8:00 AM - 4:30 PM
  • Jun 25, 2019 8:00 AM - 4:30 PM
  • Jun 26, 2019 8:00 AM - 6:00 PM
  • Jun 27, 2019 8:00 AM - 4:00 PM
Orlando, FLUSD $2450.00*Enroll
  • Jul 08, 2019 8:00 AM - 4:30 PM
  • Jul 09, 2019 8:00 AM - 4:30 PM
  • Jul 10, 2019 8:00 AM - 6:00 PM
  • Jul 11, 2019 8:00 AM - 4:00 PM
San José, CAUSD $2450.00*Enroll
  • Jul 22, 2019 8:00 AM - 4:30 PM
  • Jul 23, 2019 8:00 AM - 4:30 PM
  • Jul 24, 2019 8:00 AM - 6:00 PM
  • Jul 25, 2019 8:00 AM - 4:00 PM
Orlando, FLUSD $2450.00*Enroll
  • Aug 26, 2019 8:00 AM - 4:30 PM
  • Aug 27, 2019 8:00 AM - 4:30 PM
  • Aug 28, 2019 8:00 AM - 6:00 PM
  • Aug 29, 2019 8:00 AM - 4:00 PM
Chicago, ILUSD $2450.00*Enroll
  • Sep 16, 2019 8:00 AM - 4:30 PM
  • Sep 17, 2019 8:00 AM - 4:30 PM
  • Sep 18, 2019 8:00 AM - 6:00 PM
  • Sep 19, 2019 8:00 AM - 4:00 PM
Atlanta, GAUSD $2450.00*Enroll
  • Oct 21, 2019 8:00 AM - 4:30 PM
  • Oct 22, 2019 8:00 AM - 4:30 PM
  • Oct 23, 2019 8:00 AM - 6:00 PM
  • Oct 24, 2019 8:00 AM - 4:00 PM
Dulles, VAUSD $2450.00*Enroll
  • Nov 18, 2019 8:00 AM - 4:30 PM
  • Nov 19, 2019 8:00 AM - 4:30 PM
  • Nov 20, 2019 8:00 AM - 6:00 PM
  • Nov 21, 2019 8:00 AM - 4:00 PM
San Diego, CAUSD $2450.00*Enroll
  • Dec 09, 2019 8:00 AM - 4:30 PM
  • Dec 10, 2019 8:00 AM - 4:30 PM
  • Dec 11, 2019 8:00 AM - 6:00 PM
  • Dec 12, 2019 8:00 AM - 4:00 PM
Houston, TXUSD $2450.00*Enroll
*Price reflects Early Bird discount