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ISO/IEC 20000-1:2018 Lead Auditor (TPECS)

BSI’s “ISO 20000-1:2018 Lead Auditor” competency-based 4-day course teaches a general understanding of the concepts of the ISO 20000-1:2018 standard and the principles and practices of leading management systems and process audits in accordance with ISO 19011:2018, “Guidelines on Auditing Management Systems.” Experienced instructors explain the clauses of ISO 20000-1:2018 in detail and guide students through the entire audit process, from managing an audit program to reporting on audit results. Students gain necessary auditing skills through a balance of formal classroom tutorials, role-playing, group workshops, and open forum discussions.

This course comprises the following two Exemplar Global TPECS Competency Units whose outcomes are certified by Exemplar Global

  • IT- Information Technology Service Management Systems
  • AU - Management Systems Auditing
  • TL – Leading Management Systems Audit Teams

Attendees successfully completing this course receive a Certificate of Attainment for each of Exemplar Global Competency Units listed above.

Learning Objectives

You'll be able to:

  • Understand IT service management definitions, concepts, and guidelines
  • Understand the purpose of the ISO 20000 series
  • Understand the roles and responsibilities of the auditor
  • Apply ISO 19011:2018 concepts, new terminology and guidelines
  • Understand the types of risks and opportunities associated with auditing
  • Recognize the principles, practices, and types of audits
  • Conduct all phases of an audit adopting a risk based approach
  • Prepare and present effective reports
  • Understand Exemplar Global’s certification scheme
  • Understand the role of objectives, scope and criteria in the audit process
  • Conduct audit team selection
  • Initiate the audit and conducting opening meetings
  • Understand audit team leader responsibilities
  • Communicate effectively during the audit
  • Apply the latest auditor techniques and identify appropriate use
  • Conduct on-site activities
  • Prepare audit conclusions and conduct closing meetings

Course Materials

Students recieve comprehensive course manuals with reference materials.

Who Should Attend?

  • Individuals interested in conducting first-party, second-party, and third-party audits
  • Management Representatives
  • Information Security Officers
  • Managers
  • Security Consultants

Duration

Four Days

Course Logistics

There are written tests on each of the competency units in turn on Days 2, 3 and 4. Detailed exam instructions will be provided. Certificates of Attainment in each competency unit will be provided for students who are deemed "Competent" for each competency unit. Certificates of attendance are provided to those who do not pass the competency test(s), and students will be given the opportunity to retake the test(s).

Prerequisites

A prior review of the ISO 20000-1: 2018 standard and internal audit experience are suggested for this course.

Related Training

You may also be interested in attending the ISO 20000-1:2018 Implementing or Auditing training courses

Upcoming Course Dates

The venues for scheduled courses are tentative until receipt of course confirmation from BSI.

Start/End Date and Time Location Fee Enroll
  • Feb 25, 2019 8:00 AM - 4:30 PM
  • Feb 26, 2019 8:00 AM - 4:30 PM
  • Feb 27, 2019 8:00 AM - 6:00 PM
  • Feb 28, 2019 8:00 AM - 4:00 PM
Houston, TXUSD $2550.00Enroll
  • Mar 04, 2019 8:00 AM - 4:30 PM
  • Mar 05, 2019 8:00 AM - 4:30 PM
  • Mar 06, 2019 8:00 AM - 6:00 PM
  • Mar 07, 2019 8:00 AM - 4:00 PM
San Diego, CAUSD $2550.00Enroll
  • Mar 18, 2019 8:00 AM - 4:30 PM
  • Mar 19, 2019 8:00 AM - 4:30 PM
  • Mar 20, 2019 8:00 AM - 6:00 PM
  • Mar 21, 2019 8:00 AM - 4:00 PM
Baltimore, MDUSD $2550.00Enroll
  • Apr 15, 2019 8:00 AM - 4:30 PM
  • Apr 16, 2019 8:00 AM - 4:30 PM
  • Apr 17, 2019 8:00 AM - 6:00 PM
  • Apr 18, 2019 8:00 AM - 4:00 PM
Chicago, ILUSD $2450.00*Enroll
  • Apr 29, 2019 8:00 AM - 4:30 PM
  • Apr 30, 2019 8:00 AM - 4:30 PM
  • May 01, 2019 8:00 AM - 6:00 PM
  • May 02, 2019 8:00 AM - 4:00 PM
Atlanta, GAUSD $2450.00*Enroll
  • May 20, 2019 8:00 AM - 4:30 PM
  • May 21, 2019 8:00 AM - 4:30 PM
  • May 22, 2019 8:00 AM - 6:00 PM
  • May 23, 2019 8:00 AM - 4:00 PM
Denver, COUSD $2450.00*Enroll
  • Jun 10, 2019 8:00 AM - 4:30 PM
  • Jun 11, 2019 8:00 AM - 4:30 PM
  • Jun 12, 2019 8:00 AM - 6:00 PM
  • Jun 13, 2019 8:00 AM - 4:00 PM
Dulles, VAUSD $2450.00*Enroll
  • Jun 24, 2019 8:00 AM - 4:30 PM
  • Jun 25, 2019 8:00 AM - 4:30 PM
  • Jun 26, 2019 8:00 AM - 6:00 PM
  • Jun 27, 2019 8:00 AM - 4:00 PM
Orlando, FLUSD $2450.00*Enroll