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Connected Learning Live ISO/IEC 20000-1:2018 Lead Auditor (TPECS)

BSI Connected Learning Live is a live, online training that combines premier skills development technologies with our expert instructors to deliver an engaging, interactive learning experience to you, regardless of location. This is an ideal alternative to the typical classroom setting for quality professionals who do not have the budget or time for travel, or just prefer the convenience of attending a class without having to leave their own personal environment.

BSI’s “ISO 20000-1:2018 Lead Auditor” competency-based course teaches a general understanding of the concepts of the ISO 20000-1:2018 standard and the principles and practices of leading management systems and process audits in accordance with ISO 19011:2018, “Guidelines on Auditing Management Systems.” Experienced instructors explain the clauses of ISO 20000-1:2018 in detail and guide students through the entire audit process, from managing an audit program to reporting on audit results. Students gain necessary auditing skills through a balance of formal classroom tutorials, role-playing, group workshops, and open forum discussions.

This course comprises the following two Exemplar Global TPECS Competency Units whose outcomes are certified by Exemplar Global

·         IT- Information Technology Service Management Systems

·         AU - Management Systems Auditing

·         TL – Leading Management Systems Audit Teams

Attendees successfully completing this course receive a Certificate of Attainment for each of Exemplar Global Competency Units listed above.

Learning Objectives

You'll be able to:

·         Understand IT service management definitions, concepts, and guidelines

·         Understand the purpose of the ISO 20000 series

·         Understand the roles and responsibilities of the auditor

·         Apply ISO 19011:2018 concepts, new terminology and guidelines

·         Understand the types of risks and opportunities associated with auditing

·         Recognize the principles, practices, and types of audits

·         Conduct all phases of an audit adopting a risk based approach

·         Prepare and present effective reports

·         Understand Exemplar Global certification scheme

·         Understand the role of objectives, scope and criteria in the audit process

·         Conduct audit team selection

·         Initiate the audit and conducting opening meetings

·         Understand audit team leader responsibilities

·         Communicate effectively during the audit

·         Apply the latest auditor techniques and identify appropriate use

·         Conduct on-site activities

·         Prepare audit conclusions and conduct closing meetings

Course Materials

Students will receive a BSI Connected Learning Live comprehensive course manuals with reference materials.

Who Should Attend?

·         Individuals interested in conducting first-party, second-party, and third-party audits

·         Management Representatives

·         Information Security Officers

·         Managers

·         Security Consultants

Course Logistics

Students can connect to the class from any internet-accessible location. Chrome is preferred.

Students will require a Webcam and a Microphone. 

Hard Copies: At the start of the course, a physical copy of the Student Handbook will be provided.

Soft Copies: Prior to the course, an email with instructions on how to access the online Student Handbook, which can be viewed, downloaded or printed, will be sent to students.

NOTE: Copies of the standards are not included in the class fee. BSI will make reasonable efforts to have loaner copies for use during the class, but students are encouraged to bring their own copy. Soft copies of the digital loaner standard cannot be printed or downloaded.

There are ten 3 hour sessions*, one per day. There are online exams at the end of each competency unit, which are in sessions 5, 8, and 10. Each exam is 90 minutes. Detailed exam instructions will be provided. Certificates of Attainment in each competency unit will be provided for students who are deemed "Competent" for each. Certificates of Attendance are provided to those who do not pass the competency exam(s), and students will be given the opportunity to retake the test(s).

*Session lengths could vary depending on amount of class discussion.

*****All course times shown are Eastern Time.***


A prior review of the ISO 20000-1: 2018 standard and internal audit experience are suggested for this course.

Related Training

You may also be interested in attending the ISO 20000-1:2018 Implementing or Auditing training courses

Upcoming Course Dates

The venues for scheduled courses are tentative until receipt of course confirmation from BSI.

Start/End Date and Time Location Fee Enroll
  • Mar 09, 2020 9:00 AM - 12:00 PM
  • Mar 10, 2020 9:00 AM - 12:00 PM
  • Mar 11, 2020 9:00 AM - 12:00 PM
  • Mar 12, 2020 9:00 AM - 12:00 PM
  • Mar 13, 2020 9:00 AM - 12:00 PM
  • Mar 16, 2020 9:00 AM - 12:00 PM
  • Mar 17, 2020 9:00 AM - 12:00 PM
  • Mar 18, 2020 9:00 AM - 12:00 PM
  • Mar 19, 2020 9:00 AM - 12:00 PM
  • Mar 20, 2020 9:00 AM - 12:00 PM
Live OnlineUSD $2650.00Enroll
  • Jun 08, 2020 2:00 PM - 5:00 PM
  • Jun 09, 2020 2:00 PM - 5:00 PM
  • Jun 10, 2020 2:00 PM - 5:00 PM
  • Jun 11, 2020 2:00 PM - 5:00 PM
  • Jun 12, 2020 2:00 PM - 5:00 PM
  • Jun 15, 2020 2:00 PM - 5:00 PM
  • Jun 16, 2020 2:00 PM - 5:00 PM
  • Jun 17, 2020 2:00 PM - 5:00 PM
  • Jun 18, 2020 2:00 PM - 5:00 PM
  • Jun 19, 2020 2:00 PM - 5:00 PM
Live OnlineUSD $2650.00Enroll