Is your organization looking to certify or transfer to the new ISO/IEC 20000-1:2011? Do you know what this new standard means for you? This 1 hour eLearning course will look at the differences between the 2005 and 2011 versions of the standard, the transition period for when customers have to transfer to the new standard and how organizations can work to achieve successful implementation. This session will also look at the other ISO/IEC 20000 series of standards and supporting technical report publications that are available to will help implement ISO/IEC 20000 within your organization.

Learning Objectives:

• List the main differences between the 2005 and 2011 version of the ISO/IEC 20000-1 standards.
• Describe the changes between the 2005 and 2011 version of the ISO/IEC 20000-1 standards.
• List the services under the Control, Service Delivery, resolution and relationship processes.
• Explain the alignment with ISO 9001 and ISO/IEC 27001
• Explain the relationship of ISO/IEC 20000-1 with ITIL® Version 3
• Be able to give details of the transition timeline

Who Should Attend:•Individuals interested in learning about IT Service Management
•Managers responsible for IT Service operations Staff responsible for implementing and operating IT Service Management
•Certified organizations transitioning to the 2011 version of the standard

Recommended Courses:

Overview of ISO/IEC 20000:2005 - IT Service Management Systems Lead Auditor Course

Upcoming Events:

Please visit BSI https://www.bsiamerica.com/events to view details and register for live webinars.

Purchase the Standard: http://orders.ceem.com/showitemlist.asp?category=75

System Requirements:

• Internet Explorer 7 and higher
• Pop-up blockers should be deactivated when launching online courses
• Flash -There are certain components of the system that utilize Flash for presentation
• Adobe Acrobat Reader should be installed to access course completion certificate and presentation documents
• Browser must be Java and JavaScript enabled