To receive a full refund, you must cancel your course registration at least 30 calendar days prior to the start date of the course.
If you cancel between 30 and 14 calendar days before the course, you will receive a 50% refund of the course fee. No refunds will be provided for cancellations requested less than 14 calendar days of the course start date. You may also contact us up to 14 calendar days prior to the course and make arrangements to transfer to another course. When a transfer request is made, a new course date must be provided. No transfer requests will be allowed less than 14 calendar days of the course start date.
Substitutes (swapping one person for another) will be accepted at any time.
In the unlikely event that BSI must cancel a course or change a course location, liability is limited to the course fee. In such circumstances, the customer has the option of a full refund or transfer to an alternative available course.
If you have any questions or comments, please contact us at one of the phone numbers listed on the Contact BSI page or by e-mail solutions.msamericas@bsigroup.com.