This half-day workshop will enable you to identify externally provided processes, products and services and guide you to select appropriate evaluation methods and controls.

On completion of the course, you will be able to apply knowledge to establish criteria to evaluate, select, monitor and re-evaluate providers of processes, products and services. You will also be able to identify the potential impact of externally provided processes, products and services to determine the extent of the controls required.

Who should attend?

Individuals with ISO 9001 responsibility, in particular

• Organizations that are currently operating or certified to ISO 9001:2008
• Management system practitioners who will be converting to ISO 9001:2015
• Anyone with an interest or focus on the application of a process risk

What will I learn?

• Identify and apply the requirements of the control of external provision according to ISO 9001:2015
• To identify the requirements for the selection, evaluation, re-evaluation and verification processes
• ISO 9001:2015 requirements for documented information in relation to the control of external provision
• To identify the potential impact of externally provided processes, products and services to determine the extent of the controls required

How will I benefit?

• Identification of the types and potential impact of externally provided processes, products and services
• Enhanced ability to select appropriate evaluation methods and controls for your providers
• Develop an action plan to address the changes to your ISO 9001 system

What's included?

• Workshop notes
• Refreshments
• Certificate