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Essentials of Root Cause Analysis

BSI's Essentials of Root Cause Analysis

This two-hour elearning course is designed to provide students with a working understanding of the basics of the root cause analysis process. The course covers key concepts and methodologies in the quality management industry for solving complex problems that impact customer satisfaction and the bottom line.

The 8 Discipline Approach (8D) is explained in detail. Case study information helps give students a solid understanding of how 8D can be applied to the manufacturing and service industries. Additional problem solving tools, such as process mapping and Pareto Analysis, are studied.

The course is divided into six sections:

  1. Introduction
  2. Basic Problem Solving
  3. Problem Solving Tools
  4. 8D Approach
  5. Conclusions
  6. Quiz

Learning Objectives

  • Understand the use of a structured model for systematically addressing problem solution
  • Gain practice in the use of key problem solving tools
  • Understand the application and interaction of root cause analysis tools and techniques
  • Provide a documentation model for managing the problem solving process

Who Should Attend

  • Professionals responsible for implementing corrective actions
  • Professionals seeking to use a formal problem solving methodology for continuous improvements
  • Individuals from organizations seeking to increase customer satisfaction, efficiency, or sales


No prerequisite is necessary, although experience with ISO 9001 is beneficial.

System Requirements

  • Internet Explorer 7 and higher
  • Pop-up blockers should be deactivated when launching online courses
  • Flash
  • Adobe Acrobat Reader
  • Browser must be Java and JavaScript enabled

Related Courses

Problem Solving Tools and Techniques