Course Area
Availability
Available for 90 days after enrollment
Continuing Education Units
0.1
Course Fee
CAD $75.00
E-learning content is available on demand
Course Details
Learning Objectives:
- Explain the purpose of an Information Technology Service Management System (ITSMS)
- Interpret the requirements of ISO/IEC 20000-1:2005
- Describe policies, framework and linked activities to enable effective management and implementation of information technology services
- Explain the purpose, content and interrelationship of ISO/IEC 20000-1:2005 Specification and ISO/IEC 20000-2:2005 Code of Practice
Slides:
Students receive course materials including:
- Copy of the presentation slides
Who Should Attend:
- Individuals interested in learning about IT Service Management
- Managers responsible for IT Service operations
- Staff responsible for implementing and operating IT Service Management
Prerequisite:
System Requirements:
• Internet Explorer 7 and higher
• Pop-up blockers should be deactivated when launching online courses
• Flash -There are certain components of the system that utilize Flash for presentation
• Adobe Acrobat Reader should be installed to access course completion certificate and presentation documents
• Browser must be Java and JavaScript enabled
Certificate of Completion: