Learning Marketplace

Cancellation Policy


Payment for public course offerings is due upon registration. Course Registration is not official until payment is received.

Cancellation Policy

To receive a full refund, you must cancel your course registration at least 30 calendar days prior to the start date of the course.

If you cancel between 29 and 15 calendar days before the course, you will receive a 50% refund of the course fee. No refunds will be provided for cancellations requested less than 15 calendar days of the course start date. You may also contact us up to 15 calendar days prior to the course and make arrangements to transfer to another course. When a transfer request is made, a new course date must be selected. No transfer requests will be allowed less than 15 calendar days of the course start date. Transfers are ineligible for discounts and promotions.

Cancellation and/or transfer requests need to be submitted in writing to your BSI representative's e-mail or to solutions.msamericas@bsigroup.com.

Substitutes (swapping one registrant for another) will be accepted until one day prior to the start date of the course.

In the unlikely event that BSI must cancel a course or change a course location, be advised that BSI's liability to you is limited to the course fee. In such circumstances, customers have the option of a full refund or transfer to an alternative available course. Therefore, you are advised not to book any nonrefundable travel accommodations until BSI previously notified you that the course status has changed from “Scheduled” to “Confirmed”.

If you have any questions or comments, please contact us at one of the phone numbers listed on the Contact BSI page or by email solutions.msamericas@bsigroup.com.

Foreign Travelers

If you are a course attendee traveling from abroad and you require a visa, please be fully cognizant of our cancellation policy time frames. Refunds are not granted if you are unable to obtain a visa on time.