Course Details

Developing and managing Key Performance Indicators (KPI’s) Training Course

Course Area

Process Improvement

Course Duration

2 Days

Continuing Education Units


Course Fee

USD $900.00

There are no upcoming classes scheduled.

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Course Details

Course aim

This course aims to help you understand balanced scorecard and performance management concepts so that you can develop team/function objectives and key performance indicators for individuals that align with your organization’s strategy.

Course description

Every organization strives for excellent performance in the market place. Performance management is both a strategic and an integrated approach to delivering successful results in organizations by improving the performance and developing the capabilities of teams and individuals. A successful organization has the culture of setting clear expectations for organizational performance, as well as structured reviews and monitoring to ensure that they are met.

A performance management process sets the platform for rewarding excellence by aligning both functional/departmental teams and individual employee accomplishments with the organization’s mission and vision

Key performance indicators (KPI’s) apply both at the organizational and individual levels.

  • At an organizational level, a Key Performance Indicator (KPI) is a quantifiable metric that reflects how well an organization is achieving its stated goals and objectives
  • At employee level, appraisals of KPI’s is a proactive approach to manage employee performance towards desired performance and results

Organizations need alignment between individual and organizational objectives for accomplishment of excellence in performance.

Good KPI’s are specific, measurable, aligned to the organizational vision and encourage organizations to shape strategies and plans.

This two-day training course incorporates balanced scorecard and performance management (KPI’s) concepts, giving you an understanding from setting strategies to developing teams/function objectives and KPI’s for individual appraisal.

How will I benefit?

  • Apply the knowledge and skills on the development process of key performance indicators for your organization
  • Deploy and manage key performance indicators for your organization
  • Understand the critical drivers to ensure successful implementation of performance measurement in your organization

What will I learn?

  • Understand the fundamentals of performance management
  • Understand the benefits to key performance measurement
  • Understand what is needed for planning and preparations before setting up the key
  • performance measurement system
  • Understand the six key steps to performance management
  • Develop key performance indicators for an organization
  • Deploy and manage key performance indicators
  • Understand the change management perspective of performance management

Who should attend?

This course is designed for top management, senior managers or executives who are involved in establishing, leading and managing the implementation of performance measurement program in the organization


Two days

How will I learn?

Our experienced tutors have practical application of the subject matter, enabling them to understand and meet your specific industry requirements.

What will I gain?

On completion, you will be awarded an internationally recognized BSI Training Academy certificate.


There are no prerequisites for this course

Related training

  • Eight disciplines of team-oriented problem solving techniques
  • Effective root cause analysis
  • Process mapping toolbox towards excellence
  • Developing and managing key performance indicators
  • You may also be interested in our Foundations of Organizational Resilience

    Live Online Classes

    Certified, convenient, and interactive, with no travel costs.

    Private Class

    Interested in a private or customized version of this course? Request a quote.


    For questions regarding any of our courses, contact us or call 1.800.217.1390.


    For questions regarding any of our courses, contact us or call 800.217.1390 (USA) 800.862.6752 (Canada)

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