Overview

Root cause analysis is the systematic method of identifying the core causes of an incident, failure, or non-conformance so that effective corrective action can be developed and implemented to prevent future non-conformances.
If you have a Management System and a non-conformance has been identified, what are the next steps? A stab in the dark at a 'fix' could do more harm than good if you disrupt processes further down the line. All you may do is damage the credibility of the management system and create doubts about your ability to get results from your Management System.

Key takeaways and learning objectives

During this educational webinar you will learn:

Three root cause analysis tools

• The Five Whys
• Ishikawa Fishbone
• Failure Mode and Affect Analysis (FMEA)

How to perform an effective root cause analysis

• Who should be involved?
• What are the steps?
• How will I know when I've explored enough possibilities?

How to implement the right “corrective action”

• How do I determine what resources we will need?
• Will I have to train people to do implementation?
• What barriers can I expect?

Presenter information

Speaker - Jim Moran , Training Instructor BSI Group