BSI Connected Learning Live is a live, online training that combines premier skills development technologies with our expert instructors to deliver an engaging, interactive learning experience to you, regardless of location. This is an ideal alternative to the typical classroom setting for quality professionals who do not have the budget or time for travel, or just prefer the convenience of attending a class without having to leave their own personal environment

Course Aim:

Obtain a detailed understanding of the key terms, definitions and requirements of ISO 9001:2015 and how the standard can help your organization to better meet customer needs.

Course Description:

In today’s fast paced environment, customers are more demanding and competition more intense. Delivering quality products and services is more crucial than ever for survival and long-term success. Having an internationally recognized Quality Management System (QMS) allows you to enhance organizational performance, increase customer satisfaction and gain a competitive edge.

Identify the structure and requirements of an effective QMS and what this means for you. Gain a thorough understanding of the history and development of ISO 9001:2015, key terms, definitions and the ISO standardized high level structure. You’ll learn to interpret and apply the key concepts and principles of the standard to existing processes within your organization.

How will I benefit?

This course will help you:

• Identify the key requirements and benefits of ISO 9001:2015
• Manage quality and drive continual improvement
• Take steps to ensure that quality is at the heart of your organization
• Attract and retain customers by meeting their current and future needs better.

What will I learn?

You will learn about:

• Importance and benefits of an ISO 9001:2015 QMS
• Key requirements, terms and definitions of ISO 9001:2015
• Structure of ISO 9001:2015, which incorporates the Annex SL common framework for management system standards
• Main concepts such as risk-based thinking, process approach, Plan-Do-Check-Act, and 7 management principles.

Who should attend?

Anyone involved in the planning, implementing, maintaining, supervising or auditing of an ISO 9001:2015 QMS.

Prerequisites

Participants will need to review the ISO 9001:2015 standard and keep it readily available for quick reference during the presentations.

Course Materials

Soft Copy: You will receive an email prior to the course with instructions on how to access the online Student Handbook, which can be viewed, downloaded or printed.

NOTE: Copies of the standards are not included in the class fee.

BSI will make reasonable efforts to have loaner copies available for use during the class, but students are encouraged to have their own copy. Soft copies of the digital loaner standard cannot be printed or downloaded.

Course Logistics

If your class is Live Online:

• Students need to connect to the class from any internet accessible location.
• Webcam and Microphone are REQUIRED.
• ALL course times shown are US EASTERN TIME.

If your class is In-person:

• You are encouraged to bring a laptop with you to class.
• Please bring a picture ID such as a driver's license, passport, or work badge to class for verification purposes.

*Session lengths could vary depending on amount of class discussion.