Course Details

ISO/IEC 20000-1:2018 Transition Training Course

Course Area

IT Service Management

Course Duration

1 Day

Continuing Education Units


Course Fee

USD $750.00

There are no upcoming classes scheduled.

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Course Details

Are you already familiar with ISO/IEC 20000-1:2011 and interested in finding out more about the changes for the updated standard? As with many of the recently updated standards, ISO/IEC 20000-1 is now aligned to the ISO high level structure (HLS) for management system standards. This course will introduce you to the HLS and explore the differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018.

By attending, you’ll get involved in activities that will help you to identify the gaps in your current service management system (SMS) and start planning your transition to the new standard.

How will I benefit?

  • Comprehend the ISO HLS, its impact on ISO/IEC 20000-1:2018 and how it supports the integration of management system standards
  • Recognize the key differences in requirements and terms between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018
  • Identify what needs to be updated in your current SMS to meet the revised standard
  • Find out how you can start preparing for transitioning your certification with BSI
  • Explain the timelines for the transition

What will I learn?

You'll be able to:

  • Explain the purpose and use of Annex SL (which specifies the HLS) and describe a generic management system
  • Communicate the new requirements relating to context, leadership, planning, support, operation, performance evaluation and improvement in Annex SL
  • Identify the main terms and definitions in ISO/IEC 20000-1:2018 which differ from ISO/IEC 20000-1:2011
  • Communicate service management specific requirements in ISO/IEC 20000-1:2018 that differ from ISO/IEC 20000-1:2011
  • Recognize the development process and perspectives that were considered in the revision


1 day

How will I learn?

Our high impact accelerated learning approach increases learning by improving knowledge retention and skill application. This course is activity-based, resulting in a deeper understanding of the material and a greater impact on job performance.

Who Should Attend?

Anyone who knows ISO/IEC 20000-1:2011 and will be involved in the planning, implementing, maintaining, supervising or auditing of an ISO/IEC 20000-1 transition

What will I gain?

On completion, you’ll be awarded an internationally recognized BSI Training Academy certificate.


You should be familiar with the requirements of ISO/IEC 20000-1:2011 and will benefit from reading the ISO/IEC 20000-1:2018 standard before attending the course.

Related Training

You may also be interested in attending the ISO 20000-1:2018 Implementing or Auditing training courses

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For questions regarding any of our courses, contact us or call 1.800.217.1390.


For questions regarding any of our courses, contact us or call 800.217.1390 (USA) 800.862.6752 (Canada)

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