Course Details

ISO/IEC 20000-1:2018 Implementing Changes Training Course

Course Area

IT Service Management

Course Duration

1 Day

Continuing Education Units


Course Fee

USD $750.00

There are no upcoming classes scheduled.

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Course Details

Are you involved in transitioning a Service Management System (SMS) to ISO/IEC 20000-1:2018? Learn what is needed when transitioning from ISO/IEC 20000-1:2011 to ISO/IEC 20000-1:2018 so your organization can respond to changing service management trends and deliver a valuable service.

Course Aim

Discover how to implement the key differences in requirements between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018, and develop a transition action plan.

How will I benefit?

The is course will help you:

  • Understand the key differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018 from an implementation perspective
  • Identify what needs to be revised in your current management system
  • Create an action plan that you can apply immediately
  • Implement key differences using best practice guidance
  • Find out about transitioning your certification with BSI

What will I learn?

By the end of this course, you'll be able to:

  • Recognize specific new or changed SMS requirements and factors that need to be considered when implementing them
  • Identify what implementation could look like through examples provided in a toolkit
  • Use gap analysis to conduct a baseline review of your current SMS against the differences
  • Prepare to implement the changes and additions needed to your existing systems

Who Should Attend?

Those involved in the planning, implementing or supervising of an ISO/IEC 20000-1:2018 transition.


1 Day

How will I learn?

Our high impact accelerated learning approach increases learning by improving knowledge retention and skill application. This course is activity-based, resulting in a deeper understanding of the material and a greater impact on job performance.

What will I gain?

On completion, you’ll be awarded an internationally recognized BSI Training Academy certificate.


You should already be familiar with the differences in requirements between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018 by attending either the ISO/IEC 20000-1 Seminar or Transition courses.

Further information

All course information is based on ISO/IEC 20000-1:2018.

Related training

You may also be interested in attending the ISO/IEC 20000-1:2018 Auditor Transition course.

Live Online Classes

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Private Class

Interested in a private or customized version of this course? Request a quote.


For questions regarding any of our courses, contact us or call 1.800.217.1390.


For questions regarding any of our courses, contact us or call 800.217.1390 (USA) 800.862.6752 (Canada)

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