Root cause analysis is the systematic method of identifying the core causes of an incident, failure, or non-conformance, so that an effective corrective action plan can be developed and implemented to prevent future like incidents.
If you have a Management System and a non-conformance has been identified, what are the next steps? A stab in the dark at a “fix” could do more harm than good if you fix the wrong thing. All you may do is damage the credibility of the management system and create doubts about your abilities to get results from the MS.
Key takeaways and learning objectives
- Perform an effective root cause analysis
- Implement the “right” Corrective Action
- Assess the effectiveness of the corrective action