Course Details

ISO 20000-1:2018 Lead Implementer Training Course

Course Area

IT Service Management

Course Duration

5 Days

Continuing Education Units


Course Fee

USD $2650.00

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Course Details

This training combines our ISO 20000-1 requirements and implementation courses, with an additional 2 days of content with examination. This will provide you with: An in-depth understanding of the Standard; the best practice methods to implement the Standard within your organization; and ensure its effectiveness by teaching you management skills such as; leadership, effective delegation, problem solving and motivation.

How will I benefit?         This course will help you:

•             Gain an in-depth knowledge of the requirements of ISO 20000-1

•             Develop the confidence to apply this knowledge within your organization

•             Be able to perform a detailed gap analysis and project plan

•             Know what each clause requires for effective implementation

•             Develop the management skills to be able to effectively lead the implementation of an effective ISO 20000-1 management system within your organization

•             Be able to prove your knowledge via completion of the course exam

What will I learn?            You’ll have the knowledge to:

•             Describe an SMS

•             Explain why an SMS is important and its benefits

•             Explain the background of ISO/IEC 20000-1 and its intended outcome

•             Recall the terms and definitions used

•             Define the key concepts and structure of ISO/IEC 20000-1

•             Identify the main requirements of ISO/IEC 20000-1

•             Recognize the route to certification

•             Recognize a typical framework for implementing ISO/IEC 20000-1

•             Interpret key concepts and requirements of ISO/IEC 20000-1 from an implementation perspective

•             Identify the benefits specific to your organization in relation to implementing an effective SMS

•             Prepare for third party certification

You’ll have the skills to:

•             Conduct a baseline review of an organization’s current position with regard to ISO/IEC 20000-1

•             Create and support the implementation of an action plan

•             Implement key requirements of ISO/IEC 20000-1

•             Identify the leadership skills, based on best practice, to lead the implementation of a management system, including:

•             Leading the implementation project

•             Support and planning tools

•             Facilitating organizational change

•             Effective delegation

•             Motivation

Who should attend?

Those who are responsible for the management and implementation of an ISO 20000-1:2018 management system.

Duration              5 days, written exam day 5.

How will I learn?              Our high impact accelerated learning approach increases learning by improving knowledge retention and skill application. This course is activity-based, resulting in a deeper understanding of the material and a greater impact on job performance.

What will I gain?              On completion, you’ll be awarded an internationally recognized BSI Training Academy certificate.

Related training

                ISO 20000-1:2018 Internal Auditor Training Course, ISO 20000-1:2018 Lead Auditor Training Course

Live Online Classes

Certified, convenient, and interactive, with no travel costs.

Private Class

Interested in a private or customized version of this course? Request a quote.


For questions regarding any of our courses, contact us or call 1.800.217.1390.


For questions regarding any of our courses, contact us or call 800.217.1390 (USA) 800.862.6752 (Canada)

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