Overview

Since BSI started the ISO for Beginners Series last year, more than 6,900 people have participated in our webinars to learn more about how to successfully implement and maintain a Quality Management System and meet the requirements of the standard.

During our first 9 episodes, we talked about:

• ISO for Beginners 1: How to implement a QMS

• ISO for Beginners 2: The 5 common mistakes when implementing a QMS

• ISO for Beginners 3: Get ready for your first audits

• ISO for Beginners 4: A look at risks from 4 perspectives

• ISO for Beginners 5: Root Cause Analysis and Corrective Actions

• ISO for Beginners 6: We are certified, now what?

• ISO for Beginners 7: Make your audits pay

• ISO for Beginners 8: Layered Process Audits

• ISO for Beginners 9: Common risks associated with Quality Management

Key takeaways and learning objectives

• Documentation can be an asset or a liability

• Non-conformances are nuggets of gold

• Internal audits can be carried out to create benefits, not just the tick box

• A framework like ISO 31000 will yield more robust risk treatments

Presenter information

Host - Vanessa Zamora, Marketing Manager, BSI Group Canada

Speaker - Jim Moran MA Ed. MSP, Training Instructor, BSI Group