Course Details

ISO/IEC 20000-1:2018 Implementation Training Course

Course Area

IT Service Management

Course Duration

2 Days

Continuing Education Units


Course Fee

USD $1155.00

Early Bird Price*

USD $1055.00

There are no upcoming classes scheduled.

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Course Details

ISO/IEC 20000-1:2018 is the internationally recognized standard for a service management system. It supports the management of the service lifecycle, including the planning, design, transition, delivery and improvement of services to meet agreed requirements, so they deliver value for customers, users and the service provider.

By attending this course you’ll discover how to implement an SMS based on ISO/IEC 20000-1:2018. Using a step-by-step approach with the aid of a toolkit, you’ll learn how to develop an implementation plan, create necessary documentation and implement your SMS.  

Course Aim

To provide a typical framework for implementing a service management system (SMS) based on ISO/IEC 20000-1:2018.

How will I benefit?

By attending this BSI training course, you’ll:

  • Become familiar with a typical framework for implementing an SMS based on ISO/IEC 20000-1
  • Get a sound basis to focus your implementation efforts so that it benefits you and your organization.
  • Gain the ability to recognize where adjustments might need to be made, to accommodate your particular situation and progress made to date
  • Increase your knowledge of ISO/IEC 20000-1 key concepts and requirements
  • Develop the skills to conduct your own baseline review of your organization’s current position with regards to ISO/IEC 20000-1

Understand the certification process and benefit of integrating multiple management systems

What will I learn?

By the end of the course you will have the knowledge to:

  • Recognize a typical framework for implementing ISO/IEC 20000-1:2018
  • Interpret key concepts and requirements of ISO/IEC 20000-1:2018 from an implementation perspective
  • Identify the benefits specific to your organization in relation to implementing an effective SMS
  • Prepare for third party certification

You’ll have the skills to:

  • Conduct a baseline review of an organization’s current position with regard to ISO/IEC 20000-1:2018
  • Create and support the implementation of an action plan
  • Implement key requirements of ISO/IEC 20000-1:2018

Who Should Attend?

Anyone involved in the planning, implementing, maintaining or supervising of an ISO/IEC 20000-1:2018 SMS


Two days

How will I learn?

Our high impact accelerated learning approach increases learning by improving knowledge retention and skill application. This course is activity-based, resulting in a deeper understanding of the material and a greater impact on job performance.

What will I gain?

On completion, you’ll be awarded an internationally recognized BSI Training Academy certificate.


You should have a good knowledge of ISO/IEC 20000-1:2018 and the key principles of an SMS. If not, we strongly recommend you attend our ISO/IEC 20000-1:2018 Requirements course.

Related training

You may also be interested in the ISO/IEC 20000-1:2018 Requirements course.

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Private Class

Interested in a private or customized version of this course? Request a quote.


For questions regarding any of our courses, contact us or call 1.800.217.1390.


For questions regarding any of our courses, contact us or call 800.217.1390 (USA) 800.862.6752 (Canada)

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