Overview

Root cause analysis (RCA) plays a pivotal role in fostering a culture of quality within any organization, while those certified to ISO 90001 benefit from having the structure of the quality management system.

An effective root cause analysis identifies the underlying reasons for problems or failures, promoting the prevention of nonconformance reoccurrence, accountability, knowledge sharing, data-driven decision-making, and continual process improvement. The systematic approach embedded in the quality management system involves leadership commitment, employee engagement, process improvement, and a focus on continual learning. It also enables you to leverage root cause analysis activities to enhance your resilience through organizational culture.

Key takeaways and learning objectives

What will you learn? We’ll answer some of the most pressing questions, such as: 

What are the benefits of a good root cause analysis?
•    Prevention of nonconformance recurrence through data-driven decision-making.
•    Focus on continual learning and improvement.
•    Employee involvement.

How can I create a quality culture in my organization?
•    Leadership roles.
•    Employee engagement.
•    Customer focus.

What does a ‘structured approach to creating a quality culture’ look like?
•    Start the journey with an assessment of your current state.
•    Leadership defines the vision and objectives with measurements. 
•    Employee engagement grows from training, involvement and recognition.

By starting with a solid RCA process and following a structured approach, organizations can systematically build and sustain a culture of quality that supports their long-term competitiveness and resilience.

Presenter information

Speaker - Jim Moran, Training Instructor, BSI Group