Course Description

Crisis management and crisis management planning can protect organizations against complete failure if/when a catastrophic disruption happens. This course explores sudden onset and slow onset crises caused by internal and external issues as well as methods for determining risk to use as a basis for crisis management plans. Delegates will learn about the key elements of crisis management, how to formulate a crisis management plan and how to relate the plan to other continuity plans. Practical matters including how and when to put a crisis management plan into action and determine when a crisis is over are also covered.

This training course combines presentations as well as individual and team activities designed to establish a practical understanding of the elements of crisis management, enabling you to construct, deploy and validate relevant crisis management plans.

How will I benefit?

This course will help you:

• Give you the skills to identify the steps involved in crisis management
• Provide you with the knowledge and skills you will need to support your crisis management approach
• Help you to lead and motivate others during a crisis

What will I learn?

You will be able to:

• Describe the type of circumstances where incident and crisis management are relevant
• Explain the key features of effective Incident and Crisis Management Plans
• Identify when Incident and Crisis Management Plans should be used and when to stand down
• Demonstrate use of Crisis Management Plans to deal with a disaster
• Formulate Incident and Crisis Management Plans relevant to their organization
• Invoke and manage an incident or a crisis through the use of a Crisis Management Plan

Who should attend?

This course is suitable for individuals who are new to crisis management or those seeking a refresher.

Modules

• Module 1: What is Crisis Management?
• Module 2: Context, core concepts and principles
• Module 3: Building crisis management capability
• Module 4: Crisis management leadership and decision making
• Module 5: Crisis communication
• Module 6: Training, validation and learning from crisis