Course Details

ISO/IEC 20000-1:2018 Service Management Awareness On-demand Training Course

Course Area

Quality Management


Available for 365 days after enrollment

Approximate Course Run Time

1 hour

Continuing Education Units


Course Fee

CAD $100.00

E-learning content is available on demand


Course Details

Course Aim

This awareness course will help you understand what service management is, why it’s important, the role of the management system, and the part that each staff member plays to achieve the management system's objectives and ensure conformity.

Course Description

Do you want to add value to your organization and the services you deliver? BSI has developed a short session that makes you aware of what service management is, why it is important, and how your organization manages it. It also considers how you are a vital piece of the puzzle and what you can do to help your organization. 

On-demand - training that’s even more flexible

BSI’s on-demand courses are market-leading and available 24/7. Developed by top subject matter experts, they contain the same high-quality content you will find in our tutor-led training, but with the added benefit of being able to learn at your own pace and at any time.

How will I benefit?

This course will help you:

  • Understand why service management is important
  • Describe what service management is
  • Understand why service management matters to your organization
  • Describe what Service Management System (SMS) is
  • Understand how your role helps your organization achieve its management system objectives and conformance

What will I learn?

You’ll be able to:

  • Describe what a Service Management System is
  • Explain why a Service Management System is important and the benefits it brings

Who should attend?

All staff especially those who are within scope of an ISO/IEC 20000-1:2018 service management system (SMS).

How will I learn?

This is an online, interactive on-demand course. 

Courses are available 24/7 and you can learn at any time and from any place that suits you – you just need an internet connection.

You can learn as fast or as slowly as you want to. You can also take breaks at any time in the course and pick up where you left off when you are ready to continue

During the access period, you can go back and repeat parts or all of the course to refresh and reinforce what you have learned

The course content is both detailed and engaging, with explanations, activities, and knowledge checks to enhance your learning.

What will I gain?

On completion, you’ll be awarded an internationally recognized BSI Training Academy certificate.


There are no prerequisites.


  • ISO 20000-1 Service Management Awareness

Live Online Classes

Certified, convenient, and interactive, with no travel costs.

Private Class

Interested in a private or customized version of this course? Request a quote.


For questions regarding any of our courses, contact us or call 1.800.862.6752.


For questions regarding any of our courses, contact us or call 800.217.1390 (USA) 800.862.6752 (Canada)

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