In today’s fast paced environment, customers are more demanding and competition more intense. Delivering quality products and services is more crucial than ever for survival and long-term success. Having an internationally recognized Quality Management System (QMS) allows you to enhance organizational performance, increase customer satisfaction and gain a competitive edge.

Identify the structure and requirements of an effective QMS and what this means for you. Gain a thorough understanding of the history and development of ISO 9001:2026, key terms, definitions and the ISO standardized high level structure. You’ll learn to interpret and apply the key concepts and principles of the standard, as well as the fundamentals of leading audit teams based on ISO 19011:2026. Our qualified instructors will help boost your audit capabilities and leadership skills with the latest developments of the new 19011 auditing guidelines through a balance of formal tutorials, practical role-playing, group activities, and open forum discussions.

BSI is an Exemplar Global (formerly RABQSA) certified training provider. Attendees successfully completing this course and associated exams will receive a Certificate of Attainment for the Exemplar Global knowledge competency units below:

• QM - Quality Management Systems
• AU - Management Systems Auditing
• TL - Leading Management Systems Audit Teams

Obtain a detailed understanding of the key terms, definitions and requirements of ISO 9001:2026 and how to lead effective audits of a quality management system in accordance with ISO 19011:2026. This course satisfies the QM, AU, and TL competency units, required to be certified as an QMS lead auditor through Exemplar Global.

How will I benefit?

This course will help you:

• Identify the key requirements and benefits of ISO 9001:2026
• Manage quality and drive continual improvement
• Take steps to ensure that quality is at the heart of your organization
• Attract and retain customers by meeting their current and future needs better.
• Apply ISO 19011:2026 concepts, new terminology and guidelines
• Understand the types of risks and opportunities associated with auditing
• Recognize the principles, practices, and types of audits
• Conduct all phases of an internal audit adopting a risk-based approach
• Prepare and present effective reports

What will I learn?

Upon completion of this training, delegates will be able to explain:

• The history and development of ISO 9001
• The purpose of a Quality Management System (QMS)
• The benefits of implementing a QMS
• The purpose and value of QMS audits
• The role of the audit team leader in managing the audit process

Upon completion of this training, delegates will have knowledge of:

• The terms and definitions used in ISO 9001
• Key concepts, quality management principles, and structure of ISO 9001
• The main requirements of ISO 9001
• The auditing principles and guidance provided in ISO 19011:2026
• The roles and responsibilities of auditors and audit team leaders
• The key stages of the audit process
• The skills and considerations involved in managing an effective audit team

Upon completion of this training, delegates will be able to:

• Plan and prepare for QMS audits
• Establish audit objectives, scope, and criteria
• Lead and manage an audit team throughout the audit process
• Assign audit responsibilities and coordinate audit team activities
• Conduct audits using the guidelines of ISO 19011:2026
• Gather and evaluate objective evidence against audit criteria
• Communicate effectively with the audit team and auditee throughout the audit
• Identify, document, and communicate audit findings
• Lead opening and closing meetings
• Develop audit conclusions and prepare effective audit reports
• Conduct audit follow-up activities

Who should attend?

Anyone involved in the planning, implementing, maintaining, supervising or auditing of an ISO 9001:2026 QMS.

Duration

4 days

How will I learn?

Our high impact accelerated learning approach is proven to fast-track learning by improving knowledge retention and skill application. This course is activity-based, resulting in a deeper understanding of the material and a greater impact on job performance.

What will I gain?

A Certificate of Competency in the QM, AU, and TL competency units will be provided for students who are deemed “Competent” for the QM, AU, and TL competency units. Certificates of attendance are provided to those who do not pass the competency test, and students will be given the opportunity to retake the test.

What to do before course

There are no formal prerequisites, however it will be useful for delegates to read the standard before attending the course.