Course aim

This awareness course will help you understand what quality is, why it’s important, the role of the management system, and the part that each staff member plays to achieve the management system's objectives and ensure conformity.

Course description

Quality is defined as constant conformity to the expectations of the customers in an organization. Others define quality as excellence, absolute best, value, etc. When quality is defined in accordance with organizations, it is the organization that has to survey and classify how quality is defined and perceived by their customers so that they can work towards meeting these expectations. BSI has developed a short session that makes you aware of what quality is, why it is important, and how your organization manages it. It also considers how you are a vital piece of the puzzle and what you can do to help your organization.

On-demand - training that’s even more flexible

BSI's on-demand courses are market-leading and available 24/7. Developed by top subject matter experts, they contain the same high-quality content you will find in our tutor-led training, but with the added benefit of being able to learn at your own pace and at any time.

How will I benefit?

This course will help you:

• Understand what is meant by quality
• Appreciate why quality is important to your organization
• Recognize some of the issues associated with quality
• Identify how you can support your organization’s quality efforts

What will I learn?

Upon completion of this training, you will be able to:

• Understand why quality is important
• Describe what quality is
• Understand why quality matters to your organization
• Describe what quality management system (QMS) is
• Identify the benefits of and implications of non-conformance to a quality management system
• Understand how your role helps your organization achieve its management system objectives and conformance

Who should attend?

All staff especially those who are within scope of a ISO 9001 quality management system

How will I learn?

Our on-demand courses allow learners access to knowledge-based content in real time, anywhere, and at any time. Using established learning and interactive digital technology, on-line attendees are guided through the course content, at their own pace, providing opportunity to review, test knowledge and confirm understanding, as they progress through the course.

What will I gain?

On completion, you’ll be awarded an internationally recognized BSI training course certificate.

Prerequisites

There are no formal prerequisites for this course.

Further information

Benefits of On-Demand for the individual

Convenient - courses are available 24/7 and you can learn at any time and from any place that suits you – you just need an internet connection

Learning pace - You can learn as fast or as slowly as you want to. You can also take breaks at any time in the course and pick up where you left off when you are ready to continue

Information retention - During the access period, you can go back and repeat parts or all the course to refresh and reinforce what you have learned

High-quality materials - Developed by top subject matter experts, course content is both detailed and engaging, with explanations, activities, and knowledge checks to enhance your learning

Related training

ISO 9001:2026 Transition training course

ISO 9001:2026 Requirements training course