ISO 20000-1: Enhancing ISO 9001 for IT service management

ISO 9001 is the internationally recognized standard for the quality management of businesses, providing a framework to monitor and improve performance in any area you choose. The standard establishes optimal working practices which can enhance profit, reduce costs, as well as improve customer satisfaction.While being essential to business, concerns are increasingly being raised about IT services, both internal and outsourced, as well as the lack of alignment with the needs of businesses and customers.

This one hour pre-recorded webinar provides an overview of the ISO/IEC 20000-1 and look at how it can be used by IT service management organizations to enhance ISO 9001 by puting in place adequate controls and procedures to ensure the delivery of cost effective, quality IT services.

Participants will:

• Gain a general understanding of the concepts of the ISO/IEC 20000-1 IT service management standard and the framework it provides for the adoption of an integrated process approach for the effective delivery of information technology services to meet business and customer requirements.
• Learn how integrating ISO/IEC 20001:2001 can enhance their ISO 9001 processes.

Presenter:

Suzanne Fribbins, EMEA Product Marketing Manager - Risk, BSI