Learning Marketplace

Root Cause Analysis - Beyond the Ishikawa Fish Bone

This webinar is designed to provide students with a working understanding of the basics of the root cause analysis process. The webinar covers key concepts and methodologies developed and used by the quality management industry to solve complex problems that can impact customer satisfaction and the bottom line. We'll be looking at tools and techniques for finding solutions fast and making the best solutions a reality. We'll add to the effectiveness of the Ishikawa fish bone diagram.

In this webinar, we'll take a look at alternative views of how we can spring into solutions by using 6 tools for Corrective and Preventive Action - CAPA. We'll use a case study to show when to use these tools and how to use them.

We'll look at the ABCs of Root Cause Analysis:

  • Audits
  • Affinity diagrams
  • Brainstorming
  • Benchmarking
  • Checklists
  • Cost of quality

By the end of this webinar, you’ll understand how to use these tools and be able to spring into action.

Presenter info

Jim Moran BSI Canada, MA Ed., President, The learning Alliance Inc., has been a business educator since 1977. He has written articles for a number of business publications, radio shows and hosted “How’s Business?” a TV talk show.

Jim has developed, designed and delivered training courses for Fortune 500 companies, the Federal government and Provincial governments. Since 1992, he has implemented more than 20 ISO Management Systems for ISO 9001, ISO 14001, ISO 17025 and integrated systems that include more than 1 set of requirements. His training courses have included additional Standards – ISO 15189 (Medical Labs) and OHSAS 18001 – Health and Safety. Currently, he is working with BSI exploring the feasibility of courses for ISO15489 – Information and documentation – records management.