Learning Marketplace

Leader of the Pack ISO 9001:2015 and the role of Top Management

Leadership, the ability to motivate groups of people towards a common goal, is an important skill in today’s business world. Without strong leadership, many otherwise promising businesses fail. ISO 9001:2015 has reinforced the importance of Leadership as you transition to the revised standard. This webinar will give you some guidance as to what Top Management will be expected to demonstrate in terms of new requirements and responsibilities. Corporate resilience starts at the top and the example that leaders set is what they will see in their employees.

This is an opportunity for managers, directors, and business owners to create a more ‘Leader’ driven management system to enhance improvements (and profits!).

What you will take away from this webinar:

The Difference between Leadership and Management

  • Showing the link between improving processes and enhanced profit
  • If Leaders get the message out about the strategic direction, employees will learn how to contribute – leaders can expand their reach
  • Processes become integrated into the organization’s strategic direction when leadership is applied well (clear, concise direction with resources)
  • This leads to more effective risk management, more proactive activities and increased resilience

Why is Leadership important in today’s business context?

  • Inspiring people gets exponentially better results than commanding and controlling them
  • Encouraging a culture of improvement helps streamline processes ->$ up
  • This engagement builds trust, inspires customer focus and helps assess results instead of just conformance

Where does Leadership show up in the new ISO 9001:2015?

  • Top management establishes the Policy and makes sure objectives are understood
  • Leaders have to make authorities and responsibilities crystal clear
  • They have to support the use of the process approach and risk-based thinking


Jim Moran, MA Ed., President, The learning Alliance Inc., has been a business educator since 1977. He has written articles for a number of business publications, radio shows and hosted “How’s Business?” a TV talk show. Jim has developed, designed and delivered training courses for Fortune 500 companies, the Federal government and Provincial governments. Since 1992, he has implemented more than 20 ISO Management Systems for ISO 9001, ISO 14001, ISO 17025 and integrated systems that include more than 1 set of requirements. His training courses have included additional Standards – ISO 15189 (Medical Labs) and OHSAS 18001 – Health and Safety.