Learning Marketplace

Connected Learning Live ISO/IEC 20000-1:2018 Internal Auditor (TPECS)

BSI Connected Learning Live is a live, online training that combines premier skills development technologies with our expert instructors to deliver an engaging, interactive learning experience to you, regardless of location. This is an ideal alternative to the typical classroom setting for quality professionals who do not have the budget or time for travel, or just prefer the convenience of attending a class without having to leave their own personal environment.

·         BSI's "ISO 20000-1:2018 Internal Auditor" competency-based course teaches a general understanding of the concepts of the ISO 20000-1:2018 standard and the principles and practices of effective internal audits in accordance with ISO 19011:2018, "Guidelines on Auditing Management Systems". Experienced instructors explain the clauses of ISO 20000-1:2018 in detail and guide students through internal audits that are required for an information technology service management system based on ISO 20000-1:2018. Students gain necessary auditing skills through a balance of formal classroom tutorials, practical role-playing, group workshops, and open forum discussions.

This course comprises the following two Exemplar Global TPECS Competency Units whose outcomes are certified by Exemplar Global

·         IT- Information Technology Service Management Systems

·         AU - Management Systems Auditing

Attendees successfully completing this course receive a Certificate of Attainment for each of Exemplar Global Competency Units listed above.

Learning Objectives

You'll be able to:

·         Understand IT service management definitions, concepts, and guidelines

·         Understand the purpose of the ISO 20000 series

·         Understand the roles and responsibilities of the auditor

·         Apply ISO 19011:2018 concepts, new terminology and guidelines

·         Recognize the principles, practices, and types of audits

·         Understand the types of risks and opportunities associated with auditing

·         Conduct all phases of an internal audit adopting a risk-based approaches

·         Prepare and present effective reports

·         Understand Exemplar Global's certification scheme

Course Materials

Students will receive a BSI Connected Learning Live comprehensive course manuals with reference materials.

Who Should Attend?

·         Individuals interested in conducting, managing, or participating in first-party (internal) audits

Course Logistics

Students can connect to the class from any internet-accessible location. Chrome is preferred.

Students will require a Webcam and a Microphone. 

There are eight 3 hour sessions*, one per day (see class schedule for session lengths per day). There are online exams at the end of each competency unit, which are in sessions 5 and 8. Each exam is 120 minutes. Detailed exam instructions will be provided. Certificates of Attainment in each competency unit will be provided for students who are deemed "Competent" for each. Certificates of Attendance are provided to those who do not pass the competency exam(s), and students will be given the opportunity to retake the test(s).

*Session lengths could vary depending on amount of class discussion.

*****All course times shown are Eastern Time.*****


A prior review of the ISO 20000-1: 2018 standard and internal audit experience are suggested for this course.

Related Training

You may also be interested in attending the ISO 20000-1:2018 Implementing or Auditing training courses

Upcoming Course Dates

The venues for scheduled courses are tentative until receipt of course confirmation from BSI.

Start/End Date and Time Location Fee Enroll
  • Dec 09, 2019 9:00 AM - 12:00 PM
  • Dec 10, 2019 9:00 AM - 12:00 PM
  • Dec 11, 2019 9:00 AM - 12:00 PM
  • Dec 12, 2019 9:00 AM - 12:00 PM
  • Dec 13, 2019 9:00 AM - 12:00 PM
  • Dec 16, 2019 9:00 AM - 12:00 PM
  • Dec 17, 2019 9:00 AM - 12:00 PM
  • Dec 18, 2019 9:00 AM - 12:00 PM
Live OnlineUSD $2150.00Enroll