Connected Learning Live ISO/IEC 20000-1:2018 Internal Auditor (TPECS)
BSI Connected Learning Live is a live,
online training that combines premier skills development technologies
with our expert instructors to deliver an engaging, interactive learning
experience to you, regardless of location. This is an ideal alternative to the
typical classroom setting for quality professionals who do not have the budget
or time for travel, or just prefer the convenience of attending a class without
having to leave their own personal environment.
20000-1:2018 Internal Auditor" competency-based course teaches a general
understanding of the concepts of the ISO 20000-1:2018 standard and the
principles and practices of effective internal audits in accordance with ISO
19011:2018, "Guidelines on Auditing Management Systems".
Experienced instructors explain the clauses of ISO 20000-1:2018 in detail and
guide students through internal audits that are required for an information
technology service management system based on ISO 20000-1:2018. Students gain
necessary auditing skills through a balance of formal classroom tutorials,
practical role-playing, group workshops, and open forum discussions.
This course comprises the following two Exemplar
Global TPECS Competency Units whose outcomes are certified by Exemplar Global
Technology Service Management Systems
AU - Management
Attendees successfully completing this course
receive a Certificate of Attainment for each of Exemplar Global Competency
Units listed above.
You'll be able to:
Understand IT service
management definitions, concepts, and guidelines
Understand the purpose
of the ISO 20000 series
Understand the roles
and responsibilities of the auditor
Apply ISO 19011:2018
concepts, new terminology and guidelines
principles, practices, and types of audits
Understand the types
of risks and opportunities associated with auditing
Conduct all phases of
an internal audit adopting a risk-based approaches
Prepare and present
Global's certification scheme
Students will receive a BSI Connected Learning Live comprehensive course manuals with reference
Who Should Attend?
in conducting, managing, or participating in first-party (internal) audits
can connect to the class from any internet-accessible location. Chrome is
Students will require a Webcam and a Microphone.
There are eight 3 hour sessions*,
one per day (see class schedule for session lengths per day). There are online
exams at the end of each competency unit, which are in sessions 5 and 8. Each
exam is 120 minutes. Detailed exam instructions will be provided. Certificates
of Attainment in each competency unit will be provided for students who are
deemed "Competent" for each. Certificates of Attendance are provided
to those who do not pass the competency exam(s), and students will be given the
opportunity to retake the test(s).
*Session lengths could vary
depending on amount of class discussion.
*****All course times shown are Eastern Time.*****
A prior review of the ISO 20000-1: 2018 standard
and internal audit experience are suggested for this course.
You may also be interested in attending the ISO
20000-1:2018 Implementing or Auditing training courses