Course aim

By completing this course, you will gain key insights into healthcare quality management, focusing on delivering safe, effective, and people-centered care. With this knowledge, you will be better equipped to contribute to improvements that enhance patient outcomes, while ensuring that safety and wellbeing remain central to your organization’s efforts.

Course description

This first of its kind standard is structured to change the course of healthcare delivery and strengthen health systems worldwide. Whether your organization represents the ministry of health or is a community clinic, ISO 7101 has the key requirements needed to provide sustainable, safe, people-centred care for years to come. More than ever, patients and their support systems want to be able to trust the entities and individuals providing care. At the same time, healthcare organizations face both old and new risks and obstacles that must be managed to provide care with increasingly scarce resources. If you are interested in finding a framework for long-term, high-quality healthcare, the ISO 7101 standard is the right choice.

 On-demand - training that’s even more flexible

BSI’s on-demand courses are market-leading and available 24/7. Developed by top subject matter experts, they contain the same high-quality content you will find in our tutor-led training, but with the added benefit of being able to learn at your own pace and at any time.

How will I benefit?

This course will help you to:

• Gain a high-level understanding of the ISO 7101:2023 standard and its relevance to global healthcare challenges
• Familiarize yourself with the key concepts of people-centered care, risk management, and sustainability in healthcare quality management
• Appreciate the importance of adopting a structured approach to healthcare management that aligns with the ISO 7101:2023 framework

What will I learn?

By the end of the course you’ll be able to:

• Understand the fundamental principles and scope of the ISO 7101:2023 standard
• Recognize how the standard addresses healthcare quality, safety, and patient-centered care at an organizational level
• Identify the key challenges in healthcare management that ISO 7101:2023 helps to mitigate

Who should attend?

All staff working in the healthcare industry (such as hospitals and clinics).

How will I learn?

This is an online, on-demand course. 

Courses are available 24/7 and you can learn at any time and from any place that suits you – you just need an internet connection.

You can learn as fast or as slowly as you want to. You can also take breaks at any time in the course and pick up where you left off when you are ready to continue

During the access period, you can go back and repeat parts or all the course

to refresh and reinforce what you have learned

The course content is both detailed and engaging, with explanations, and knowledge checks to enhance your learning

What will I gain?

On completion, you’ll be awarded an internationally recognized BSI Training Academy certificate.

Prerequisites

A basic understanding of quality management systems would be useful, not mandatory.

Modules

• ISO 7101:2023 Executive Overview Module