Course aim

This course aims to provide participants with insights into the purpose and requirements of a healthcare quality management system. Through a systematic framework, it encourages the creation of a culture of quality, effective risk identification and resolution, and the adoption of a people-centred health system founded on values such as respect, compassion, co-production, fairness, and dignity.

 

Course description

 ISO 7101:2023 is the inaugural global standard for healthcare quality management. It guides organizations, irrespective of size or structure, in establishing sustainable, high-quality health systems. Emphasizing a people centred approach and risk identification, it ensures patient and workforce safety, controlled service delivery, and continuous improvement. Implementation leads to refined healthcare quality, improved patient safety, cost-efficiency, operational effectiveness, and enhanced reputation with expanded market reach.

This course is designed to provide participants with a comprehensive understanding of the requirements for healthcare quality management systems. The course covers the key principles of ISO 7101:2023, including the creation of a culture of quality, people centred care, risk identification and management, patient and workforce safety, and continual improvement. Participants will learn how to apply these principles in their healthcare organizations to improve the quality of healthcare delivery and care outcomes. The course is suitable for healthcare professionals, quality managers, and anyone interested in healthcare quality management. 

 

How will I benefit?

 This course will help you to:

• Gain an understanding of the purpose and requirements of healthcare quality management systems under ISO standards
• Familiarize yourself with the implementation framework based on ISO 7101:2023, and develop the ability to tailor it to your specific situation
• Enhance interactions and communication within medical care processes, acquire skills for operating a structured Management System, and recognize how quality in healthcare contributes to Sustainable Development Goals

 

What will I learn?

 By the end of the course you’ll be able to:

• Acquire knowledge of ISO 7101:2023 terminology, concepts, and fundamentals
• Understand the purpose and applicability of ISO 7101:2023 in healthcare organizations
• Interpret the requirements and intent of the ISO 7101:2023 standard
• Recognize the relationship between stakeholder needs and expectations in healthcare processes
• Apply risk management principles in healthcare processes
• Understand and apply concepts of people-centred care

 

Who should attend?

 All staff working in the healthcare industry.

 

How will I learn?

 This is an online, interactive on-demand course. 

Courses are available 24/7 and you can learn at any time and from any place that suits you – you just need an internet connection.

You can learn as fast or as slowly as you want to. You can also take breaks at any time in the course and pick up where you left off when you are ready to continue

During the access period, you can go back and repeat parts or all the course to refresh and reinforce what you have learned

The course content is both detailed and engaging, with explanations, activities, and knowledge checks to enhance your learning.

What will I gain?

On completion, you’ll be awarded an internationally recognized BSI Training Academy certificate. 

Prerequisites

A basic understanding of quality management systems would be useful, not mandatory.

Further information

Benefits of On-Demand for the individual

Convenient - courses are available 24/7 and you can learn at any time and from any place that suits you – you just need an internet connection

Learning pace - You can learn as fast or as slowly as you want to. You can also take breaks at any time in the course and pick up where you left off when you are ready to continue

Information retention - During the access period, you can go back and repeat parts or all the course to refresh and reinforce what you have learned

High-quality materials - Developed by top subject matter experts, course content is both detailed and engaging, with explanations, activities, and knowledge checks to enhance your learning

Modules

• ISO 7101:2023 Fundamentals: Module 1
• ISO 7101:2023 Fundamentals: Module 2
• ISO 7101:2023 Fundamentals: Module 3
• ISO 7101:2023 Fundamentals: Module 4
• ISO 7101:2023 Fundamentals: Module 5
• ISO 7101:2023 Fundamentals: Module 6
• ISO 7101:2023 Fundamentals: Module 7
• ISO 7101:2023 Fundamentals: Module 8
• ISO 7101:2023 Fundamentals: Module 9
• ISO 7101:2023 Fundamentals: Module 10
• ISO 7101:2023 Fundamentals: Module 11