Help and FAQs

How do I access the BSI Learning Marketplace?
You can access the BSI Learning Marketplace 24 x 7 at Please save this link in your favorites list so you can revisit often and learn about new courses and offerings.
How do I login to the BSI Learning Marketplace?
You can login using your email address and password. If you forgot your password, you can click on “forgot password” on the login window to reset your password.
What if I lost my Password?
Click on Login and on the login window, click on “forgot password” to reset your password. Follow instructions provided on that page.
How do I change my Password?
You can change your password on the “My Profile” page. We recommend that you change your password periodically for added security.
How do I create my own Profile?

If you do not already have a username and password in the BSI Learning Marketplace, you can create your own profile by clicking on Login and on the login window, click on “create a new profile”. Follow instructions on that page.

Note: If you have received notifications from the BSI Learning Marketplace or are currently enrolled in a training course, you already have a profile. To set or reset your password, click on Login and on the login window, click on “forgot password”.

How do I enroll in courses?
Once you log into the BSI Learning Marketplace, you can use the search tool to find courses by keyword, see our most popular and upcoming courses on the home page, or look at courses by subject using the course area option in the menu. Once you see the course you are interested in, click on “Course Details” to view the details and the “Enroll” button next to the date of the class you would like to take. You can enroll in as many courses as you'd like. When ready, select the “Checkout” button to complete the enrollment process. On the “Checkout” page, choose your payment method and enter required information to complete your transaction. You will receive an email confirmation for your transaction. If you enroll in e-learning courses, they will be available immediately.
Can I use the BSI Learning Marketplace with my pop-up blocker enabled?
The BSI Learning Marketplace may require the use of pop-ups to launch some e-Learning courses. If you are using a pop-up blocker and have difficulty launching any e-Learning courses, try disabling the pop-up blocker.
I completed an e-Learning course but my transcript does not show it as completed; why is there no score shown?
For most e-learnings, there will be a quiz. You must first complete the quiz and receive a score before the course will be listed as completed. Please be sure that your pop-up blocker is disabled, and that you do not exit the course before the results window appears. That is the only way that your transcript will show that you have completed an e-learning course. If the course content is not designed to track scores or does not have a quiz, your transcript will not reflect any scoring information.
Who do I contact if I need additional information?
If you have any questions, or experience any difficulties while using the BSI Learning Marketplace, please direct all inquiries to We are here to assist you in any way possible.
How do I create a certificate for a course?

BSI students have the option to generate a PDF version of their certificate after their training results have been processed. To do so, login to the BSI Learning Marketplace, navigate to the “My Courses” page under the “My BSI” menu, and click on “View Certificate” for the course. Alternatively, you can also go to “My Certificates”.

Note: The use of third party PDF readers may corrupt the certificate when users attempt to generate or open the file. It is strongly advised that all students download and use Adobe Reader, prior to generating a certificate on the Learning Marketplace. To download and install Adobe Reader click this link:

More Questions?

If you have any additional questions not covered by this Help/FAQ section, please contact us at via one of the methods listed on the Contact BSI page.


For questions regarding any of our courses, contact us or call 800.217.1390 (USA) 800.862.6752 (Canada)

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