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Detailed Concepts of the Plan Do Check Act Process

Dr. W. Edwards Deming promoted the concept of the Plan Do Check Act (PDCA) process back in 1950.

Since then, the PDCA cycle has been the most-widely used process and management system improvement methodology and the foundation of virtually every ISO standard.

PDCA is a four-step management method used in business for the control and continual improvement of processes and products. When used and managed properly, this process can go a long way toward ensuring you meet your organizational goals.

Measuring the return on investment (ROI) of your process improvement efforts is key for convincing top management that what you are doing is valuable and that they should continue to fund your projects. Despite this, many organizations do not measure the effectiveness of their efforts on improving the bottom line; in many cases, the classic PDCA cycle is not integrated with measuring cost benefits, just process improvement.

This webcast will discuss the details behind the Plan Do Check Act process and how to ensure that process improvement efforts are being tracked effectively, while showing a measureable ROI.

Participants will develop an understanding of:

  • The Plan Do Check Act methodology
  • Main requirements of process improvement
  • The business benefits that can be had from a more methodological focus on process improvement
  • Ways you can integrate this within your business management system for maximum efficiency


John DiMaria is the ISO Product Manager for BSI Group America Inc. He has 28 years of successful experience in Management System Development, including Information Systems, and Quality Assurance. John is responsible for overseeing, product roll-out, and client/sales education. He is a product spokesperson for BSI Group America, Inc. regarding all product standards covering Risk, Quality, Sustainability and Regulatory Compliance.