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Corrective and Preventive Action - Action Plan, Implementation, and Follow-up

Corrective and Preventive Actions (CAPA) are key elements to any organization's management system focused on continual improvement and enhancing customer satisfaction.

While finding the root cause is important, proper implementation and maintenance of the action plan to eliminate the cause(s) is even more critical because this is where all of the required tasks listed and described in the Action Plan are to be initiated, completed, and documented. Needed changes to documents, processes, procedures, or other system modifications should be described in this phase, and timely modifications and communications must take place.

Without proper implementation, success of long term corrective action is in jeopardy and the problem could reoccur.

In this next module of our CAPA series we will cover best practices related to:

  • Action Plan implementation
  • Document specification changes
  • Process, procedure, or system changes
  • Training needs analysis
  • Follow-up and verification
  • Documenting to meet regulatory requirements
  • Data tracking


John DiMaria is the ISO Product Manager for BSI Group America Inc. He has 28 years of successful experience in Management System Development, including Information Systems, and Quality Assurance. John is responsible for overseeing, product roll-out, and client/sales education. He is a product spokesperson for BSI Group America, Inc. regarding all product standards covering Risk, Quality, Sustainability and Regulatory Compliance.

John has been featured in many publications concerning various topics regarding information security, sustainability and business continuity such as Computer World, Quality Magazine, Continuity Insights, ABA Banking Journal, CPM Magazine, and Disaster Recovery Journal.